Delivery, custom orders & privacy.

Delivery & setup

PopScape supplies kits for you to set up yourself. Check the kit’s included items and setup requirements before ordering.

Delivery options and shipping costs depend on your destination and kit. For a custom request, send your country, postal code and requested arrival date so we can discuss the arrangements with you. Your quote sets out the agreed delivery details and total.

An event date or requested arrival date in an enquiry is a request. It does not reserve a production slot or guarantee delivery. Ask us to confirm that your timing is possible before you order.

Custom orders & returns

Use a quote request or WhatsApp to discuss colours, wording and other personal details. An enquiry starts the conversation; it is not an order or payment.

Before accepting a custom quote, check its included items, personalisation, delivery details, address, total and expiry date. If something needs changing, contact us for a revised quote before paying.

Ask us to confirm the cancellation and return conditions for your kit before ordering, especially for personalised items. If an item arrives damaged or incomplete, keep the packaging and contact us with your order reference and photographs so we can review it.

Your information

When you submit an enquiry, we store your name, chosen reply method, contact details, delivery destination, description and any dates or kit choices you include. We use this information to respond and prepare your quote, and record your preferred language for follow-up.

The website keeps your bag identifier in your browser’s local storage so your bag can be restored when you return. Unsubmitted enquiry and checkout inputs stay in this tab’s memory while you browse or change language. Refreshing or closing the tab clears those drafts.

Your language choice can be remembered in a preference cookie. Changing language does not change your delivery country or order currency.

A WhatsApp link opens WhatsApp with a prepared message. You decide whether to send it. Your use of WhatsApp is subject to its privacy policy, and opening a chat does not automatically submit a website enquiry.

A private quote link gives access to that quote. Share it only with the intended recipient. To ask about information you have provided or request a correction or deletion, contact us and include your enquiry or order reference.